Shipping policy

Last updated: 14 August 2026

At RAINING PEONIES, we carefully package every order before it is dispatched.

Please read the information below before placing your order, particularly if you are purchasing a pre-order item.

1. Processing & Dispatch

Orders are processed once payment has been successfully received.

Dispatch times depend on whether your item is in stock, a pre-order or a personalised item.

The estimated dispatch or delivery timeframe for pre-order products will be displayed on the relevant product page at the time of purchase.

Please note that pre-order items are not held in our immediate stock and therefore will not be dispatched immediately after your order is placed.

2. Pre-Orders

Pre-order products are ordered or produced in advance for the expected fulfilment period.

The estimated timeframe displayed on the product page is provided in good faith and is intended to give customers an indication of when their order is expected to be fulfilled.

Occasionally, circumstances outside of our control may cause a pre-order to take longer than anticipated. This may include manufacturing delays, supplier delays, shipping disruption, customs clearance or other unforeseen circumstances.

If there is a significant change to the expected timeframe, we will endeavour to keep customers updated by email.

Please consider the stated pre-order timeframe before placing your order.

3. Orders Containing Multiple Items

If an order contains both in-stock and pre-order items, the order may be dispatched together once all items are available unless otherwise agreed.

This means that an in-stock item purchased alongside a pre-order item may not be dispatched immediately.

If you would prefer items to be shipped separately, please contact us and we will advise whether this can be accommodated and whether additional postage costs apply.

4. Personalised Orders

Personalised items may require additional processing time.

Once your order has reached the personalisation stage, the personalisation process will be completed according to the information provided when the order was placed.

Customers are responsible for ensuring that names, spellings, dates and other personalisation details are correct before completing their purchase.

5. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your address before completing your order.

RAINING PEONIES cannot be held responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

If an order is returned to us because an incorrect address was provided, additional postage may be required before the order can be re-dispatched.

6. UK Delivery

UK delivery options and applicable postage charges will be displayed at checkout.

Where free delivery is offered, the relevant minimum spend or promotional conditions will be clearly stated on our website.

Delivery times provided by the chosen delivery service are estimates and are not guaranteed unless specifically stated otherwise.

Once an order has been dispatched, customers may receive tracking information where tracking is available for the selected delivery service.

7. International Delivery

We offer international shipping to selected destinations.

International delivery charges will be calculated and displayed at checkout where available.

International delivery times can vary considerably depending on the destination and the delivery service selected.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

8. Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

RAINING PEONIES has no control over customs charges or the length of time an order may be held by customs.

9. Delivery Delays

Although we aim to meet all estimated delivery timeframes, delays can occasionally occur after an order has been dispatched.

This may include postal delays, courier disruption, customs delays, adverse weather, strikes or other circumstances outside our reasonable control.

If your order appears to be delayed or missing, please contact us so that we can advise you on the appropriate next steps.

10. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item where appropriate.

If you believe your parcel has been lost, please contact us so that we can investigate with the relevant delivery provider.

We will work with the delivery provider to resolve the issue and provide any remedy required under applicable consumer law.

11. Tracking

Where a tracked delivery service is selected, tracking information will be provided where available.

Please ensure that the email address supplied at checkout is correct so that you can receive order and delivery updates.

12. Contact

If you have any questions regarding delivery, your order or a delayed parcel, please contact RAINING PEONIES using the contact details provided on our website.

We will always do our best to assist and keep you informed regarding your order.